Communicating with the customer
Shaping customer relationships in a professional and personal manner
“The customer is not king but a partner!”
The increasing digitalisation of customer relations makes it easier to contact each other. However, it cannot replace a face-to-face conversation with the customer, which many people still find to be absolutely essential. Shaping relations with internal and external customers in a successful manner is something that concerns all of the company’s employees on every level. The ultimate objective is to ensure satisfaction and economic success of both parties through partner-like communication.
Professional and goal-oriented presentations and competent ways of dealing with difficult situations are highly appreciated by customers. This also applies to reactiveness, competence, reliability and credibility. This is why successful communication with the customer, service optimisation and the different possible ways of retaining customers ensure the company’s continued success.
You ask yourself
How can I create professional and goal-oriented presentations?
How can I shape difficult conversations in a competent and goal-oriented manner?
How do I moderate workshops and business meetings in a solution-oriented and effective way?
How can we maintain effective client relationships?
How do I efficiently lead a phone conversation with a client?
How can we optimise our service discussions?
How do I deal with customer complaints and reclamations?
My service portfolio
Presentation technique
Speaking on the phone professionally
Moderating business meetings and workshops
Effective communication in the field of customer service
Reclamations and complaint management
Solution-oriented conversation techniques
